Terms and conditions

1. Background
1.1 Lotteries and the ozspinzone website, any associated sub-domains, and any Lotteries mobile applications (“Lotteries Channels”) are owned and operated by Australia Group Limited (“we” or “us”).

1.2 Australia Group Limited is a corporate entity that, pursuant to agreements with The Lottery Corporation Limited (“TLC”) and multiple charitable and not-for-profit partners (“Charity Partners”), facilitates the sale of Lottery Products to the Australian public in accordance with Australian law.

1.3. These terms and conditions apply to you as a Member or prospective Member of Lotteries.

2. Introduction
2.1 These terms and conditions govern:

(a) Your application for Membership of Lotteries;

(b) Your Account (if any) with Lotteries, opened following an accepted application for membership, including any funds held in the Account (whether deposited funds or prize funds);

(c) Your purchase (if any) of Lottery Products through any Lotteries Channels;

(d) All other aspects of your dealings with us.

3. Eligibility for Membership
3.1 The laws applicable in your location or place of residence, domicile or nationality may prohibit you from making Purchases from us. You must ensure, prior to making an application for Membership under clause 4, that the laws of the jurisdiction in which you reside permit you to apply for and hold Membership and to meet the related obligations (for example, to deposit funds, make Purchases and receive winnings from us). When you make an application for Membership under clause 4, you are warranting to us that you are lawfully permitted to make Purchases from the jurisdiction in which you reside and that the information provided in support of your application is true and accurate.

3.2 You acknowledge that the warranty provided under clause 3.1 is a precondition to Australia Group Limited accepting any application for Membership and if you did not provide this warranty, Australia Group Limited would not accept your application nor activate your Membership.

3.3 In addition to clause 3.1, you may only make an application for Membership if you are at least eighteen (18) years of age, or such other higher age as may be prescribed by law in the jurisdiction in which you reside. You hereby warrant that you are, at the date and time of making an application for Membership and each time you make a Purchase, at least eighteen (18) years of age or such older age as may be required in the jurisdiction in which you reside.

3.4 You are expressly prohibited from making an application for Membership if you:

(a) are an employee, agent and/or contractor (whether engaged on a full time or temporary basis) of the Jumbo Group and are seeking to create a Membership in your personal capacity;

(b) are an immediate family member (spouse, parent, child and/or sibling) who resides at the same residential address as a person under clause 3.4(a);

(c) already hold an Account and/or are already a Member of Lotteries; and/or

(d) reside in a Restricted Country.

4. Applications for Membership
4.1 An application to join Lotteries as a Member may only be made from the Registration Page of the applicable Lotteries Channel. No other method for joining Lotteries is available.

4.2 You must complete an application for your Membership yourself. You must not complete an application for Membership on behalf of another person. You agree and warrant that the information given by you to accompany the application for Membership shall be true and complete and not misleading in any way (whether material or immaterial) and you acknowledge that but for you providing this warranty, we would not consider your application for Membership.

4.3 By submitting an application for Membership, you are acknowledging that you have read, understood and accepted, and that you agree to be bound by all of these Terms and Conditions and any terms of use posted on any of the Lotteries Channels regarding the use of Lotteries Channels.

4.4 You will become a Member when we accept your application for Membership and create and activate your Lotteries Account.

4.5 Once your Account is activated, in addition to providing the continuing warranty under clause 4.2, you are bound by the obligations under these Terms and Conditions including the Membership obligations referenced in clause 6.

5. Identity Verification Procedures
5.1 Due to legal and contractual obligations governing Lotteries and the Lottery Products offered thereon, you, as a Member, are required to complete our Identity Verification Procedures. The timing for completing the Identity Verification Procedures is discussed in clauses 5.3 to 5.5. The Identity Verification Procedures are designed to verify your identity, age and place of residence, helping Australia Group Limited to safeguard and protect you against fraudulent use of your Account and identity, and enabling Australia Group Limited to ensure compliance with applicable regulations.

5.2 As part of the Lotteries Identity Verification Procedures, your identity may be verified by one of our third-party identity verification service providers. One of these service providers is GBG (Australia) Pty Ltd (“GBG”). GBG’s services enable Australia Group Limited to verify your identity against public records automatically. For any services provided by GBG, you acknowledge that:

For the purpose of Australia Group Limited verifying your identity, you consent to GBG disclosing your personal information, including information about your income, superannuation and employment, to Australia Group Limited and to Australia Group Limited acting on your behalf to disclose your personal information to third parties for the purpose of exercising, on your behalf, your right, under the Australian Privacy Act 1988, to access personal information lawfully held about you by those third parties. You consent to Australia Group Limited and third parties to which you or GBG sends your personal information retaining and using that information for the purpose of monitoring and improving their verification services. You understand that if you do not provide this consent, Australia Group Limited may be unable to assess your application.

5.3 We shall inform you when you are required to complete the Identity Verification Procedures, which shall be determined based upon the legal and contractual requirements we are subject to.

5.4 You, as a Member, must complete the Identity Verification Procedures prior to withdrawing any funds from your Account. You will not be permitted to withdraw any funds unless and until you have completed the Identity Verification Procedures.

5.5 Additionally, we may, at any time and in our sole discretion, require you, as a Member, to undergo the Identity Verification Procedures again by reverting the verification status on your Account and/or by Locking your Account (for example, if we suspect fraudulent activity, account takeovers or any other risk to your Account and/or Membership). If your verification status is reverted under this clause, you will be deemed not to have completed the Identity Verification Procedures unless and until you complete them again.

6. Membership Obligations
6.1 Once your application for Membership is accepted by Australia Group Limited, you become a Member of Lotteries.

6.2 Throughout the life of your Membership, and each and every time you make an offer to Purchase, you warrant that you remain eligible for Membership (as determined under clause 3). We rely upon this warranty when considering your offer to Purchase and in all our interactions with you. You acknowledge that without this warranty from you, we would not consider nor accept any offer to Purchase made by you.

6.3 You must ensure that you:

(a) keep the information stored in your Account up-to-date and accurate, reflective of your circumstances as they may change over the life of your Membership (e.g. your Account must reflect your current State or Territory and address of residence);

(b) keep the credentials used to access your Account secret and secure and do not share them with any other person or third party;

(c) only offer to make Purchases on your own behalf, and not on behalf of any other person or third party, nor permit any other person to do so on your behalf (except as otherwise expressly provided by these Terms and Conditions);

(d) comply with the Customer Behaviour Standards in all communications and correspondence with us; and

(e) otherwise act in full compliance with these Terms and Conditions as they relate to your dealings with us from time to time.

6.4 At any time, using the functionality provided on the Lotteries Channels or by contacting us through our Customer Support channels, you may elect to end your Membership and close your Account. Should you elect to end your Membership and close your Account, these Terms and Conditions provide the way in which we shall process your election and Account closure.

7. Lottery Products – Governing Terms
7.1 The outcome or result of Tickets purchased by you in a Lottery, and the entitlement (if any) of such Tickets to a Prize, will be determined in accordance with:

(a) the Lottery Game Rules for the Lottery in which the Ticket was purchased; and

(b) these Terms and Conditions.

7.2 The Lottery Game Rules that are applicable to each Lottery Product are as listed on the Lotteries Channels. They are also listed on the website of the Lottery Supplier.

7.3 For the avoidance of doubt, the Lottery Game Rules are the responsibility of the Lottery Supplier. The conduct of the Lottery including the determination of entrant eligibility and prize entitlements is in the sole and exclusive control of the Lottery Supplier and we do not, and cannot, influence the Lottery Supplier’s conduct of the Lottery.

7.4 In the event that a difference exists between the Lottery Game Rules displayed on the Lotteries Channels and the Lottery Supplier’s website (as applicable), then the Lottery Game Rules listed on the Lottery Supplier’s website shall take precedence.

8. Purchases of Lottery Products – General
8.1 Lotteries offers a number of Lottery Products for sale to its Members. You may visit the Lotteries Channels at any time to view the Lottery Products currently available for sale.

8.2 Each Lottery Product displayed on the Lotteries Channels is an invitation to treat in response to which you, as a Member, may make offers to Purchase. You may make offers to Purchase any Lottery Product by utilising the Lotteries Channels.

8.3 Each time you make an offer to Purchase, you acknowledge you are making an offer which is made in New South Wales and our subsequent acceptance (if applicable) of the offer is subject to you providing the warranties required under clause 6 and you authorise us (if we accept your offer to Purchase) to debit your Account (or a nominated payment method linked to your Account) for the cost of the Lottery Products selected.

8.4 We do not guarantee that we will accept or fulfil any offers to Purchase made by you and may refuse to do so in our sole and absolute discretion without providing you reasons.

8.5 You must ensure that you make an offer to Purchase with sufficient time prior to the close time for the draw of the particular Lottery for us and the Lottery Supplier to consider and (if applicable) accept and process your offer and issue you Tickets. The relevant close time for the draw shall be listed in the Lottery Game Rules. We accept no liability whatsoever in relation to any offers to Purchase that are unfulfilled as at the close time for the draw and any such offers to Purchase shall be deemed to have been rejected and no Tickets assigned.

8.6 If any of the Lotteries Channels, your computer system, the computer system of the Lottery Supplier or any other technology systems involved in the Purchase process experience any form of malfunction or interruption during the Purchase process and we are unable (as part of its data recovery measures) to recover or verify the status of the Purchase, then the Purchase shall be considered rejected and deemed void.

8.7 If, on receipt of an offer to Purchase, we are unable to fulfil the offer with the Lottery Supplier, then the offer to Purchase will be considered rejected and a full refund (if applicable) will be made to your Account as soon as reasonably practicable.

8.8 An email confirmation of your offer to Purchase a Lottery Product is not confirmation of your offer’s acceptance nor any confirmation or guarantee that a Ticket will be issued to you.

8.9 Your offer to Purchase shall not be deemed to be accepted by us unless and until we and the Lottery Supplier process the offer and issue a Ticket to you, as identified in your Account.

8.10 Offers to Purchase can only be made via Lotteries Channels and not by any other means. Without limitation, no offer to Purchase can be made by telephone, email or postal mail.

8.11 You, as a Member, are prohibited from offering to purchase Tickets on behalf of others, or reselling Tickets to any other person.

9. Purchases of Lottery Products – TLC Products
9.1 From time to time, TLC Lottery Products may be advertised on Lotteries. You may access and view the TLC Lottery Products made available on Lotteries by accessing the Lotteries Channels.

9.2 When you make an Offer to Purchase a TLC Lottery Product through the Lotteries Channels, you are making an offer to purchase from us as an authorised reseller of the respective TLC entity operating the respective Lottery. You are not making an offer to purchase from TLC directly.

9.3 Lotteries is a premium service, providing dedicated Customer Support and a heightened player experience. Accordingly, we charge a premium on TLC Lottery Products. Information about the current premium we charge in relation to TLC Lottery Products is available at:

9.4 We are not authorised to resell TLC Lottery Products to persons who are resident in Queensland. If you are a resident of Queensland, you are prohibited from offering to Purchase TLC Lottery Products from us. In the event that you do not identify your address as Queensland (as required by your Membership Obligations under clause 6) and a Ticket for a TLC Lottery Product is issued to you, the Ticket and the Prize (if any) won by the Ticket may be considered void and you shall have no entitlement to the Ticket or Prize

10. AutoPlays and Subscriptions
10.1 Your ability to use AutoPlay is subject to jurisdiction-specific requirements contained in Codes of Practice. Accordingly, your Account will not have the AutoPlay functionality enabled unless and until you have met such requirements to our satisfaction.

10.2 If the AutoPlay functionality is enabled in your Account, you may elect to set up an AutoPlay. By using the AutoPlay functionality, you are authorising us in advance to debit the available funds in your Account and/or the alternative payment method linked to your Account for the cost of the Tickets. Your AutoPlay will be fulfilled in the following way:

(a) by using any available funds already deposited into your Account; or

(b) where the costs of the Ticket exceed the balance of your Account, by debiting the alternative payment method/s nominated and stored in your Account for the balance of the Purchase amount; or

(c) where there are no funds available in your Account, or you have opted not to use available account funds, by debiting the alternative payment method/s nominated and stored in your Account for the full value of the Purchase.

10.3 Once set up, an AutoPlay continues indefinitely unless the AutoPlay is revoked by you. Each time your AutoPlay renews, you are re-authorising us to charge you the cost of the Ticket/s under clause 10.2. You may view, modify and pause your active AutoPlays (if any) through your Account.

10.4 If you elect to create a Subscription, you are authorising us in advance to debit the available funds in your Account and/or the alternative payment method linked to your Account for the cost of the Subscription. Your Subscription will be fulfilled in the following way:

(a) by using any available funds already deposited into your Account; or

(b) where the cost of the Subscription exceeds the balance of your Account, by debiting the alternative payment method/s nominated and stored in your Account for the balance of the Subscription amount; or

(c) where there are no funds available in your Account, or you have opted not to use available account funds, by debiting the alternative payment method/s nominated and stored in your Account for the full value of the Subscription.

10.5 Once set up, your Subscription continues indefinitely unless it is

10.6 Your Acknowledgements:

  • (a) If we can’t complete a Ticket Purchase for your Autoplay (per clause 10.2), we won’t buy a Ticket in that Lottery.
  • (b) If we can’t complete a Subscription Purchase (per clause 10.4), you’ll lose the benefits and access tied to being a Subscriber until you add funds or your payment method has enough money.
  • (c) If a Purchase fails for reasons under clauses 8.4 to 8.6, we’ll refund any deducted funds as per clause 8.7.

11. Syndicates

  • 11.1 Occasionally, and if allowed by the Lottery Game Rules, we may offer Syndicates on certain Lottery Products.
  • 11.2 If Syndicates are available, you can offer to buy a Syndicate Share, which is subject to these Terms (especially clause 8).
  • 11.3 Regarding Syndicates, you agree that:
    • (a) The Lottery Game Rules govern how Syndicates are formed, submitted, and scored.
    • (b) By buying a Syndicate Share, you confirm you understand how the Syndicate operates under the Lottery Game Rules.

12. Lotto Party

  • 12.1 Definitions:
    • Lotto Party: Social syndicate feature called “Lotto Party” available on Lotteries Channels.
    • Lotto Party Share: Your individual share in a Lotto Party.
  • 12.2 We may offer Lotto Party for selected Lottery Products, at times we choose.
  • 12.3 Members can create Lotto Parties using the tools and parameters we provide.
  • 12.4 You may offer to purchase Lotto Party Shares as part of an offer under these Terms.
  • 12.5 For Lotto Party Tickets, you acknowledge:
    • (a) An offer to buy a Lotto Party Share only counts once you’ve been issued a corresponding Ticket (see clause 8.9).
    • (b) Lotto Parties are live sessions open to purchase offers until either:
      • (i) The system’s max purchase limit (set by us) is reached; or
      • (ii) The system’s purchase time limit (set by us) expires.
    • (c) Lotto Party sessions and offers aren’t sent to the Lottery Supplier until one of the above happens.
    • (d) Until the session is accepted and fulfilled by the Lottery Supplier, you have no right to Tickets, Prizes, or participation.
    • (e) If your purchase offer is not fulfilled and you receive no Ticket, you’ll be fully refunded.
  • 12.6 We may change or remove Lotto Party at any time and don’t guarantee it will be available for any specific period or lottery.

13. Prizes – General

  • 13.1 If you win a Prize from a Ticket you purchased:
    • (a) Australia Group Limited and/or the Lottery Supplier will verify your Ticket’s win via Lottery records.
    • (b) They will confirm your entitlement under these Terms and the Lottery Game Rules.
    • (c) No Prize will be paid until Australia Group Limited is satisfied your Ticket and Membership are valid and lawful.
    • (d) If they reasonably believe you breached Terms, Lottery Rules, or engaged in fraud or similar, your Ticket may be voided or canceled, and you will be notified.
    • (e) If the Lottery Rules don’t allow cancellation, your Prize will be forfeited and dealt with according to law.
  • 13.2 Once verified, your Prize will be credited to your Account.
    • However, withdrawing the Prize is still subject to the withdrawal Terms, including Identity Verification, Major Prize Withdrawal, and TLC Division 1 Prize rules.
  • 13.3 Prize deposits may be delayed by weekends or holidays; we aim to be prompt but aren’t liable for delays beyond our control.
  • 13.4 Prizes can be withdrawn following the process in clause 16.

14. Prizes – Division 1 TLC

  • 14.1 If you win a Division 1 Prize in a TLC Lottery:
    • (a) We provide info to TLC to verify your Ticket and Prize eligibility.
    • (b) TLC may verify your Ticket and may require your cooperation.
    • (c) After TLC confirms your win, they or we will pay your Prize.
  • 14.2 TLC’s Prize decisions are final and outside our control. Disputes must be taken up with TLC.
  • 14.3 We will guide you to TLC’s claim process but won’t intervene in disputes. It’s your responsibility to complete TLC’s verification.

15. Prizes – Physical Prizes

  • 15.1 Sometimes, physical goods (cars, boats, homes, etc.) may be offered as Prizes.
  • 15.2 If you win such a Prize, you must cooperate to receive it.
  • 15.3 We and the Lottery Supplier aren’t liable for delivery delays due to your cooperation.
  • 15.4 Risk and ownership of the Prize transfer to you upon delivery confirmation; before then, risk stays with the Lottery Supplier. You accept all risks in using the Prize.
  • 15.5 You acknowledge:
    • (a) The Lottery Supplier is responsible for providing the physical Prize.
    • (b) We may help arrange delivery but are not responsible for any issues or third-party actions during delivery or claim.

16. Account Funds

Deposits

  • 16.1 Once your Membership is active, you can deposit funds using our available payment methods.
  • 16.2 Your deposit is subject to the payment method’s terms, fees, and timing — we aren’t responsible for those.
  • 16.3 Your Account updates only after your deposit is processed.
  • 16.4 We may limit how much you can deposit.
  • 16.5 You’re responsible for checking your Account balance and reporting errors immediately.
  • 16.6 You can use your Account funds to make Purchases.
  • 16.7 If funds credited by mistake, notify us immediately. Purchases with erroneous funds may be voided and corrected.
  • 16.8 Minimum deposit is $5, but you can deposit more. Purchases aren’t subject to minimums.

Withdrawals

  • 16.9 You can withdraw your available Account balance anytime, subject to system and payment availability.
  • 16.10 Withdrawals require you to complete Identity Verification and follow all relevant rules.
  • 16.11 For Prizes over $20,000, additional Major Prize Withdrawal steps apply.
  • 16.12 If you breach Terms or fail verification, you can’t withdraw until fixed.
  • 16.13 You choose withdrawal payment methods and are responsible for any fees or delays.
  • 16.14 After withdrawal, we have no further liability for those funds.

Payment Transaction Costs

  • 16.15 You indemnify us for any losses or costs from your deposits or withdrawals, including our time spent resolving issues. We may debit your Account for these costs.

Foreign Currencies and International Transactions

  • 16.16 You bear all exchange or international fees; the exchange rate applied is that of our bank when processing your withdrawal.

Maintenance of Accounts

  • 16.17 Funds you deposit are held in our accounts and may be invested at our discretion; no interest is payable to you.

Credit Prohibition

  • 16.18 You cannot use credit to make Purchases or add to your Account.
  • 16.19 It’s your responsibility to have enough cleared funds in your Account or payment method to cover Purchases and fees.

17. Inactive Accounts

  • 17.1 Definitions:
    • Locked Account: An Account locked by us or our systems.
    • Inactive Account: An Account (not locked) with no Purchases for 13 continuous months.
  • 17.2 When your Account becomes Inactive, we may notify you that a monthly $5.50 maintenance fee will apply if inactivity continues.
  • 17.3 After notice, the fee will be charged monthly from your Account balance only until it reaches zero.

18. Suspension / Termination of Membership

  • 18.1 We can suspend or close your Account anytime without notice or reason but will act in good faith.
  • 18.2 If you breach Terms, Lottery Rules, or pose fraud or sanction risks, we may suspend or close your Account and hold funds until issues are resolved.
  • 18.3 If you breach Customer Behaviour Standards, we may:
    • (a) End any live communication immediately.
    • (b) Communicate only in writing.
    • (c) Refuse verbal communication until we are sure you won’t breach again.
  • 18.4 If your Account is closed and you have completed Identity Verification:
    • (a) We’ll pay out your remaining funds on request, minus any costs.
    • (b) We will deactivate your Account and invalidate your credentials.
  • 18.5 If you have not completed Identity Verification:
    • (a) Funds are withheld until you complete verification and provide payment details.
    • (b) We will deactivate your Account.
  • 18.6 If you hold Tickets in undrawn Lotteries when your Account closes, those Tickets remain valid and your Prize rights follow these Terms and the Lottery Rules.

19. Responsible Gambling

  • 19.1 We are committed to safe, responsible lottery play, using technology to support this.
  • 19.3 Tools available include:
    • 19.3.1 Self-Assessment: Links to third-party tools for evaluating your gambling habits.
    • 19.3.2 Spend Limits: You can set daily/weekly/monthly limits on your Account.
    • 19.3.3 Self-Exclusion: You can suspend your ability to make Purchases for at least 12 months.
      • (a) Self-exclusion cannot be revoked before 12 months.
      • (b) Unplayed Tickets that can be canceled will be refunded to your Account.
      • (c) We’ll assist with withdrawing your Account balance subject to Terms.
    • 19.3.4 Our Knowledge Base and tools are provided for information only, with no warranties.
  • 19.5 Complaints: We take your complaints seriously and handle them according to our Complaints Charter.
  • 20. Privacy – Use and Collection of Personal Information
  • 20.1 Australia Group Limited is committed to responsibly collecting and using your personal information in line with the Privacy Act 1988 (Cth). Your information will be handled according to the Lotteries Privacy Policy, which is available for you to review.
  • 21. Intellectual Property
  • 21.1 We own or have licenses for all intellectual property (IP) on the Lotteries Channels, including copyrights, patents, designs, and trademarks, whether registered or not. For specific Lottery Products, we use IP licensed from the respective Lottery Suppliers.
  • 21.2 You may only use our IP and that of Lottery Suppliers as displayed on the Lotteries Channels strictly for navigating the site, using your Membership, making purchase offers, and for your personal, private use.
  • 21.3 You must not exceed these permitted uses or do anything that could threaten or infringe on this IP, including copying, distributing, reverse engineering, modifying, or commercially exploiting it.
  • 22. Lotteries Channels Terms of Use
  • 22.1 The Terms of Use for the Lotteries Channels are part of and enforceable under these Terms and Conditions.
  • 23. Indemnity and Liability
  • 23.1 Our responsibilities to you are limited to what is expressly stated in these Terms and Conditions. Our liability is limited to breaches of these Terms.
  • 23.2 We do not provide any guarantees beyond what is stated here, including fitness for purpose regarding Lotteries, the Lotteries Channels, Lottery Products, or Lottery Suppliers.
  • 23.3 These Terms do not limit your legal rights that cannot be restricted, such as consumer guarantees under Australian Consumer Law, or liability for our criminal or intentional misconduct.
  • 23.4 We are not liable for indirect or consequential losses such as lost profits, opportunities, damage to reputation, or financial/tax consequences.
  • 23.5 You agree to indemnify us, Jumbo Group, and their employees and agents for losses caused by:
  • (a) your breach of these Terms;
  • (b) your breach of Lottery Game Rules; and/or
  • (c) any fraudulent or criminal conduct by you, alone or with others.
  • 24. General
  • 24.1 We may change these Terms and Conditions as follows:
  • (a) If changes have no or minor impact on you, we may update immediately by posting the new Terms on the Lotteries Channels;
  • (b) Otherwise, we will notify you either:
  • (i) via a notice visible when you access your Account, including the change date; or
  • (ii) by physical or electronic mail to your provided address.
  • 24.2 If you do not accept a change, you may close your Account, and funds will be handled according to the current Terms.
  • 24.3 If you keep using the Lotteries Channels or your Account after changes, you accept the updated Terms.
  • 24.4 These Terms are governed by New South Wales law, and disputes will be heard in NSW courts.
  • 24.5 If any part of these Terms is found invalid or unenforceable, it will be removed, and the rest will remain effective.
  • 24.6 Notices can be given:
  • (a) From us to you via phone, mail, email, or other contacts in your Account;
  • (b) From you to us via email to [email protected] or other Customer Support channels.
  • 24.7 Failure or delay in exercising rights is not a waiver unless in writing and explicitly stated.
  • 24.8 Australia Group Limited may assign rights and obligations under these Terms to other Jumbo Group members. If you do not want to continue after an assignment, you may close your Account and receive owed funds.
  • 24.9 Membership is personal and cannot be transferred or assigned by you.
  • 25. Definitions & Interpretation
  • 25.1 In these Terms:
  • (a) Headings are for convenience only;
  • (b) “You” means the individual Member or prospective Member and their legal representatives;
  • (c) Singular words include plural and vice versa;
  • (d) References to laws include any amendments or replacements;
  • (e) “Includes” means “includes but is not limited to”;
  • (f) “$” or “dollar” means Australian currency.
  • Key Terms:
  • Account: Your Lotteries account accessed via login after registration.
  • Australian Consumer Law: Schedule 2 of the Competition and Consumer Act 2010 (Cth).
  • AUSTRAC: Australian Transaction Reports and Analysis Centre.
  • Authorized Representative: Someone legally authorized to act on your behalf.
  • AutoPlay: An automatic ongoing ticket purchase offer you set up for lottery draws.
  • Charity Lottery: Lotteries offered by registered Australian charities.
  • Charity Partner: Australian registered charities.
  • Codes of Conduct: Defined in clause 19.4.
  • Codes of Practice: Jurisdiction-specific rules for operating Lotteries.
  • Customer Support: Contactable via phone (1300 188 911) or email ([email protected]).
  • Customer Behaviour Standards: Minimum expected respectful conduct by Members.
  • Identity Verification Procedures: Processes to confirm your identity, age, and location as legally required.
  • Jumbo Group: Jumbo Interactive Limited and its subsidiaries, including Australia Group Limited.
  • Lottery: A lottery game where tickets are sold through Lotteries.
  • Lottery Game Rules: Rules by Lottery Suppliers governing the lottery operation.
  • Lottery Products: Lotteries offered for sale on Lotteries.
  • Lottery Supplier: Providers of licensed Lottery Products.
  • Major Prize Withdrawal Process: Additional identity checks required for large prizes.
  • Member: Someone registered and accepted as a Member.
  • Membership: Your personal rights and obligations as a Member.
  • Lotteries: The Lotteries Channels and business operated by Australia Group Limited.
  • Lotteries Channels: The website, subdomains, and mobile apps for Lotteries.
  • PEP: Politically exposed person.
  • Purchase: Buying tickets or subscriptions on Lotteries.
  • Restricted Country: Countries where we do not offer Lotteries.
  • Sanctions: Australian government sanctions affecting service provision.
  • Subscription: Recurring payment for ongoing access to services.
  • Ticket: Entry into a Lottery.
  • TLC Lottery Product: Lotteries owned by The Lottery Corporation Limited, resold by us.
  • Australia Group Limited: The corporate entity operating Lotteries.